Happy real estate

10 Reasons to Be Happy at Work

No matter what your work situation, you probably have several…
Scaring lenders

3 Ways You’re Scaring Off Your Clients

With Halloween approaching it’s easy (and fun) to get caught…
Internal Customers

The Importance of Internal Customer Success

Your employees are your internal customers. My last blog post,…

Customers Make the World Go 'Round

The old adage, “the customer is always right,” isn’t always…
happy homebuyer

Creating Homebuyer Joy is Essential to Mortgage Success

Mortgage professionals probably understand this truth better…

The Digital Lending Advantage: Stepping Up Buyer Satisfaction

With all of the focus on TRID and vendor management over the…
Client management

Client Management 101: Mistakes Are Inevitable. Own Them.

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Customer satisfaction isn’t rocket science, it’s a practice—one…